I. Delivery
A shipment can be made by RACKMETRO.com by using on of the following carrier services: USPS, FedEx, and UPS. Every shipment comes with a tracking number. You can choose from free standard shipping (for U.S. purchases only, and standard shipping is to be determined by RACKMETRO.com), USPS priority shipping, and FedEx shipping. USPS is our primary domestic and international shipping carrier. We may also ship locally and internationally by using either FedEx or UPS.
RACKMETRO.com decides the proper and cost-efficient shipping method when free standard shipping (for U.S. purchases only) applies.
Your order is important to us! We carefully inspect and pack every item too ensure your satisfaction. RACKMETRO.com aims to provide same-day shipping. However, a 1 business day processing time applies for all orders. RACKMETRO.com may or may not be able to process shipping during weekends (Saturdays and Sundays).
Free Standard Shipping Within the U.S. (5-8 Business Days)
Your order comes with free standard shipping for delivery within the U.S. The free shipping method is to be determined by RACKMETRO.com based on cost efficiency. Buyers can choose from other shipping methods, which require shipping payment. Shipping cost applies to any shipment method to all other countries outside the U.S.
International Buyers, Please Note:
Import duties, taxes and charges are NOT included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Other Main Shipping Options
| Service | Locations | Estimated Delivery Time |
| USPS Priority Mail | All of U.S.A. | 3-6 Business Days Monday- Saturday |
| USPS Priority Express | All of U.S.A | 2 Business Days Monday- Saturday |
| USPS First Class International | Out of U.S.A. | 10-21 Business Days (Varies by Destination Monday-Friday |
| USPS Priority International | Out of U.S.A. | 6-14 Business Days Monday-Friday |
| FedEx Ground | All of U.S.A. | 3-7 Business Days Monday-Friday |
| FedEx 2-Day | All of U.S.A. Home Address Delivery | 2 Business Days Monday-Friday |
| FedEx Ground – Canada Mexico | Out of U.S.A. | 5-12 Business Days (Varies By Destination) Monday-Friday |
| FedEx International Economy | Out of U.S.A. | 4-12 Business Days (Varies by Destination) Monday-Friday |
II. Return
Your order is important to us! We carefully inspect and pack every item to ensure your satisfaction. All sales are final. RACKMETRO.com does not offer return for any reason other than damage during shipping. If you received a damaged item(s), take pictures of the damaged item(s) and packaging to help us with your claim. You are required to return the damaged item for verification. If we verified that you received a damage item(s), RACKMETRO.com will also be responsible for return shipping charges as determined beforehand. Otherwise, the buyer bears all the costs.
Email us at support@rackmetro.com before making a return. For purposes of shipping items back to us, please try to save the original packing materials.
Thank you for visiting or buying your merchandise from RACKMETRO.com